Legal
Refund Policy
Effective: 1 January 2024
One-off projects
If you cancel before work begins (generally within 24 hours of payment), we offer a full refund. Once work has started, the refund is proportional to work not yet completed.
Retainer plans
Monthly plans can be cancelled with 30 days notice. The current month is billed in full. There are no refunds for months already commenced.
Quality issues
If the delivered work does not meet the agreed scope, contact us within 7 days of delivery at hello@seoexpertsacademy.com. We will review and as appropriate redo the work or issue a partial refund.
Exclusions
We do not issue refunds based on ranking outcomes, as these depend on external factors outside our control.
Contact
Email: hello@seoexpertsacademy.com